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CRE & CSQS Roundtable (Oct 11)Theme: Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today
The speaker/s and panelists will share about best practices of past Customer Relationship Excellence Awards (CRE Awards) winners and companies that have established effective and high performance Customer Service Quality Standard and systems in place where the companies are able to achieve high ROI with better business integration, to drive towards the direction of Strategic Business Unit, to reinforce Best Practices, to institute Customer Service Knowledge Management to become a market leader with lean management and more profitable business.Together, we will also have the opportunities to share best practices on CSR, CRM customer experience management, knowledge management, Social media CRM with successful business cases and strategies.Date: Oct 11, 2012 (Thu)
Time: 2:30pm – 5:30pm
Venue: M/F Electric Center, 28 City Garden Road, North Point, Hong Kong
Fee: FREE of Charge with online registration, or HKD220 at the door
For more information about the event and registration, click here. |
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Asia Digital Analytics Summit (Oct 12)This year Asia Digital Analytics will focus on how to leverage data to analyze the customer decision process. As many businesses are focusing on the return on investment while investing in different digital channel, this is a good chance for everyone to come and learn from the experts and find out the new technology that can help you to maximize your return on investment.Don’t miss your chance and you can still receive 20% discount by entering the promotion code “adas2012″Date: Oct 12, 2012 (Fri)Time: 8:30am – 5:00pm
Venue: InterContinental Grand Stanford
70 Mody Road, Tsimshatsui East, Kowloon, Hong Kong
Fee: $1,250 HKD – Lunch Included
For more information about the event and registration, click here. |
